general process if your vehicle is damaged—applies for motorcycles, atvs, snowmobiles, segways, and golf carts
reporting a motorcycle or atv claim
we offer multiple ways to report your motorcycle or atv claim. call, visit us online, or use our mobile app. we help you throughout the process to make sure your inspections are scheduled, your estimate makes sense, and you understand how to schedule your repairs.
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motorcycle and atv repair process
submit your claim through our mobile app, online, or by calling +61404532026. then, a claims rep specially trained in handling motorcycle claims contacts you to guide you through the process.
your claims rep is your main point of contact during the process. besides your rep, you may also work with an estimator who inspects your motorcycle and writes the estimate that describes the cost of repairs.
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your claims rep schedules the inspection, then walks you through the estimate
your rep schedules a time for an estimator to inspect your motorcycle anywhere you’d like (repair shop, home, office, etc.) and then reviews the estimate with you to explain how much repairs cost and what you may have to pay. your estimate accounts for any unique features and custom parts to make sure your motorcycle is returned to its previous condition.
in some cases, given the extent of the damage to your motorcycle, it may be determined that completing repairs is not practical. if this is the case, your motorcycle would be considered a total loss.
your payment depends on what coverage you selected. to speed up the process, please have your title or proof of ownership documents. we subtract your deductible from your payment.
you schedule your repairs
you can choose any shop you’d like, and we provide a recommendation if needed. we have established relationships with many dealers to match our process to theirs. that way, we can make sure your ride gets the proper treatment and everything goes smoothly.
or, if you decide not to get repairs, we simply send you a payment for the estimate amount (minus your applicable deductible).
if you finance your motorcycle, your lender may require you to get repairs.
your vehicle is repaired
if your motorcycle is inoperable, we help with towing. or, you can just drop it off at your scheduled time. we keep you updated throughout the repair process. if any additional damage is discovered during the repair process, we update the estimate so you get the repairs you need.